Refund policy

Due to the nature of health and wellness products, opened or used products cannot be returned.

Unopened products may be returned within 30 days of delivery.

Customers are responsible for return shipping costs unless the product arrives damaged or incorrect.

Subscription memberships are non-refundable after billing has occurred. Membership benefits remain active through the end of the billing period.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@elev8healthco.com. Please note that returns will need to be sent to the following address:

Elev8 Health Company via - (Product Return), 462 Brandon Dr, Fruita, CO 81521] 

You can always contact us for any return question at support@elev8healthco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@elev8healthco.com.

 

ELEV8 WELLNESS MEMBERSHIP REFUNDS

Membership fees, membership benefits, and store credits issued through the Elev8 Wellness Membership Program are non-refundable.